/* QA-RELEASE:v2026-08-24-r3 */
/* QA工单 · 组件样式（白底 + 蓝色主色 #2563EB）
   与 theme.css 配合：theme.css 提供变量与基础元素，本文件只放 QA 专属组件。 */

.topbar{padding:14px 24px;border-bottom:1px solid var(--border);background:var(--surface);display:flex;align-items:center;gap:18px}
.brand{display:flex;align-items:center;gap:10px}
.logo{width:34px;height:34px;border-radius:9px;background:linear-gradient(135deg,var(--primary),var(--primary-active));display:grid;place-items:center;font-weight:800;color:var(--text-on-primary);text-decoration:none}.logo:hover{color:var(--text-on-primary);text-decoration:none}
.title{font-weight:700;font-size:15px;color:var(--text)}
.sub{font-size:11.5px;color:var(--muted)}
.nav{margin-left:18px;display:flex;gap:4px;flex:1}
.tool-menu{position:relative}.tool-menu summary{list-style:none;cursor:pointer;padding:6px 12px;border-radius:6px;color:var(--muted);font-size:13px}.tool-menu summary::-webkit-details-marker{display:none}.tool-menu summary::after{content:" ▾"}.tool-menu[open] summary{background:var(--primary-soft);color:var(--primary-ink);font-weight:600}.tool-menu-list{position:absolute;z-index:10;top:34px;left:0;min-width:170px;padding:6px;background:var(--surface);border:1px solid var(--border);border-radius:8px;box-shadow:var(--shadow)}.tool-menu-list a{display:block;padding:8px 10px;border-radius:5px;color:var(--text);font-size:13px;text-decoration:none}.tool-menu-list a:hover{background:var(--surface-alt);color:var(--primary)}
.nav a{padding:6px 12px;border-radius:6px;color:var(--muted);font-size:13px;text-decoration:none}
.nav a:hover{background:var(--surface-alt);color:var(--text);text-decoration:none}
.nav a.active{background:var(--primary-soft);color:var(--primary-ink);font-weight:600}
.msg-link{position:relative}
.badge{background:var(--primary);color:var(--text-on-primary);font-size:11px;padding:1px 6px;border-radius:10px;margin-left:4px;font-weight:700;display:inline-block;min-width:18px;text-align:center}
.badge.accent{background:var(--primary-hover)}
.badge.success{background:var(--success);color:#fff}
.badge.warning{background:var(--warning);color:#fff}
.badge.danger{background:var(--danger);color:#fff}
.user{display:flex;align-items:center;gap:10px;font-size:13px;color:var(--text)}
.role{font-size:11px;padding:2px 8px;border-radius:10px;font-weight:600;background:var(--surface-alt);color:var(--muted);border:1px solid var(--border)}
.role-developer,.role-director{background:var(--primary-soft);color:var(--primary-ink);border-color:var(--primary-soft)}
.role-employee{background:var(--surface-alt);color:var(--muted)}
.name{color:var(--text);font-weight:600}
.link{color:var(--muted);text-decoration:none;font-size:12.5px}
.link:hover{color:var(--primary)}

main,.container{padding:24px 28px;max-width:1180px;margin:0 auto}.qa-container{max-width:none}
.hero{padding:24px 0 12px}
.hero h1{margin:0 0 6px;font-size:24px;color:var(--text)}
.hero h1 .accent{color:var(--primary)}
.hero p{margin:0 0 12px;color:var(--muted);max-width:720px}

.card{background:var(--surface);border:1px solid var(--border);border-radius:12px;padding:18px 20px;margin-bottom:16px;box-shadow:var(--shadow)}
.card h2,.card h3{margin:0 0 10px;font-weight:700;color:var(--text)}
.card h3{font-size:15px}
.muted{color:var(--muted)}

.btn{font:inherit;cursor:pointer;border-radius:8px;padding:8px 16px;font-weight:600;font-size:13px;border:1px solid transparent;transition:.15s}
.btn.primary{background:var(--primary);color:var(--text-on-primary);border-color:var(--primary)}
.btn.primary:hover{background:var(--primary-hover);border-color:var(--primary-hover)}
.btn.secondary{background:var(--surface);color:var(--text);border:1px solid var(--border-strong)}
.btn.secondary:hover{background:var(--surface-alt)}
.btn.danger{background:var(--danger);color:#fff;border-color:var(--danger)}

input,textarea,select{font:inherit;color:var(--text);background:var(--surface);border:1px solid var(--border);border-radius:8px;padding:9px 12px;width:100%}
input:focus,textarea:focus,select:focus{outline:none;border-color:var(--primary);box-shadow:0 0 0 3px var(--primary-soft)}
textarea{resize:vertical;line-height:1.55;min-height:60px}

.qa-page-heading{padding:0 0 16px}.qa-page-heading h1{margin:0;font-size:24px;color:var(--text)}.qa-page-heading p{margin:4px 0 0;color:var(--muted);font-size:13px}
.qa-workspace{display:grid;grid-template-columns:minmax(220px,1fr) minmax(280px,1.4fr) minmax(360px,1.2fr);gap:18px;align-items:start}
.qa-workspace > *{min-width:0}
.ask-side,.admin-side{position:sticky;top:84px;align-self:flex-start;max-height:calc(100vh - 110px);overflow:auto}
.ask-side h2{font-size:18px}.ask-side .q-form-vertical{display:flex;flex-direction:column;gap:12px}.ask-side .q-actions{display:flex;gap:8px}.ask-side .q-actions button{flex:1 1 0;width:auto;min-width:0}
.missing{color:var(--danger);font-weight:600;font-size:14px;padding:10px 12px;background:#FEF2F2;border:1px solid #FECACA;border-radius:8px;margin-top:10px}
.admin-layout{display:grid;grid-template-columns:380px 1fr;gap:18px}
.admin-side{position:sticky;top:84px;align-self:flex-start;max-height:calc(100vh - 110px);overflow:auto}

.tabs{display:flex;gap:6px;margin-bottom:12px}
.tab{flex:1;text-align:center;padding:8px;background:var(--surface-alt);border:1px solid var(--border);border-radius:8px;color:var(--muted);font-size:13px;cursor:pointer}
.tab.active{background:var(--primary-soft);color:var(--primary-ink);border-color:var(--primary)}
.tab .count{font-size:11px;background:var(--primary);color:var(--text-on-primary);padding:1px 6px;border-radius:8px;margin-left:4px}

.ticket-list{display:flex;flex-direction:column;gap:6px}
.ticket-search{display:flex;gap:6px;margin-bottom:10px}.ticket-search input{min-width:0;padding:8px 10px}.ticket-search button{flex:0 0 auto;border:1px solid var(--primary);background:var(--primary);color:var(--text-on-primary);border-radius:7px;padding:0 10px;cursor:pointer;font-size:12px}.search-status{margin:0 0 10px}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}
.ticket-row{display:flex;align-items:center;gap:8px;padding:8px 10px;border:1px solid var(--border);border-radius:8px;background:var(--surface);color:var(--text);text-decoration:none;transition:.12s;min-width:0;overflow:hidden}
.ticket-row:hover{border-color:var(--primary);background:var(--surface-alt);text-decoration:none}
.ticket-row.selected{border-color:var(--primary);box-shadow:0 0 0 2px color-mix(in srgb,var(--primary) 18%,transparent);background:var(--primary-soft)}
.ticket-row.unread{border-color:var(--primary);background:var(--primary-soft)}
.ticket-row .t-id{font-size:12.5px;font-weight:600;flex-shrink:0;color:var(--text)}
.ticket-row .t-problem{font-size:12.5px;flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:var(--text)}
.ticket-row .t-time{font-size:11px;flex-shrink:0;color:var(--muted);max-width:78px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.ticket-row .dot{display:inline-block;width:8px;height:8px;border-radius:50%;background:var(--primary);flex-shrink:0}
.ticket-row.unread .t-id{color:var(--primary)}
.ticket-row.selected .t-id{color:#16803c}
.ticket-row.selected{border-color:#16803c;background:#e9f7ee;box-shadow:0 0 0 2px rgba(22,128,60,.18)}
.trash-list{display:grid;gap:10px}.trash-row{display:flex;align-items:center;gap:12px;padding:14px;border:1px solid var(--border);border-radius:8px;background:var(--surface)}.trash-row-main{flex:1;min-width:0}.trash-row-title{font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.t-asker-mini{font-size:13px;color:var(--muted);background:var(--surface-alt);border:1px solid var(--border);padding:3px 10px;border-radius:999px;flex-shrink:0;font-weight:600;line-height:1.4;max-width:96px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}

.sup-badge{background:var(--info);color:#fff;padding:1px 7px;border-radius:10px;font-size:11px;font-weight:700}

.status-tag{display:inline-block;padding:3px 10px;border-radius:999px;font-size:11.5px;font-weight:600;background:var(--surface-alt);color:var(--muted);border:1px solid var(--border)}
.status-tag.status-waiting{background:#FFFBEB;color:var(--warning);border-color:#FDE68A}
.status-tag.status-answered{background:#ECFDF5;color:var(--success);border-color:#A7F3D0}
.status-tag.status-draft{background:var(--surface-alt);color:var(--muted)}

.meta-grid{display:grid;grid-template-columns:1fr;gap:8px;margin-top:12px;align-items:start}
.meta{display:flex;flex-direction:column;gap:2px;padding:8px 12px;background:var(--surface-alt);border:1px solid var(--border);border-radius:8px;align-items:flex-start}
.meta-label{font-size:11.5px;color:var(--muted);font-weight:600;letter-spacing:.03em}
.meta-val{font-size:13.5px;color:var(--text);white-space:pre-wrap;line-height:1.55;word-break:break-word}

.timeline{list-style:none;padding:0;margin:0;display:flex;flex-direction:column;gap:12px}
.timeline-item{background:var(--surface-alt);border:1px solid var(--border);border-radius:8px;border-left:3px solid var(--primary);padding:8px 12px;display:flex;flex-direction:column;gap:6px;min-height:71px}
.timeline-item.kind-supplement{border-left-color:var(--warning)}
.timeline-item.kind-answer{border-left-color:var(--success)}
.timeline-item.kind-question{border-left-color:var(--primary)}
.timeline-head{display:flex;align-items:center;gap:10px;flex-wrap:wrap;min-height:24px}
.kind-tag{font-size:11px;font-weight:700;padding:3px 10px;border-radius:999px;letter-spacing:.04em}
.kind-tag.kind-question{background:var(--primary-soft);color:var(--primary-ink);border:1px solid var(--primary-soft)}
.kind-tag.kind-supplement{background:#FFFBEB;color:var(--warning);border:1px solid #FDE68A}
.kind-tag.kind-answer{background:#ECFDF5;color:var(--success);border:1px solid #A7F3D0}
.kind-tag.kind-info{background:#EFF6FF;color:#1E40AF;border:1px solid #BFDBFE}
.timeline-item.kind-info_supplement{border-left-color:#3B82F6}
.timeline-body{color:var(--text);white-space:pre-wrap;line-height:1.55;word-break:break-word;font-size:13.5px}
.prewrap{white-space:pre-wrap;word-break:break-word;line-height:1.6}

.attachments{display:grid;grid-template-columns:repeat(auto-fill,minmax(140px,1fr));gap:10px;margin:10px 0}
.att{position:relative;background:var(--surface-alt);border:1px solid var(--border);border-radius:10px;overflow:hidden;aspect-ratio:1/1;display:flex;align-items:center;justify-content:center}
.att img,.att video{width:100%;height:100%;object-fit:cover;display:block}
.timeline-attachments{grid-template-columns:repeat(auto-fill,minmax(40px,40px));gap:6px;justify-content:flex-start}
.timeline-attachments .att{width:40px;height:40px;aspect-ratio:1/1;flex:0 0 auto}
.timeline-attachments .att img,.timeline-attachments .att video{width:40px;height:40px;object-fit:cover;display:block}
.att-del{position:absolute;top:5px;right:5px;width:24px;height:24px;border-radius:50%;background:rgba(17,24,39,.7);color:#fff;border:0;cursor:pointer;font-size:14px;display:grid;place-items:center}
.att-del:hover{background:var(--danger)}
.att-form{display:flex;align-items:center;gap:10px;flex-wrap:wrap;margin-top:12px}
.att-form input[type=file]{flex:1;min-width:200px;background:var(--surface-alt);border:1px dashed var(--border);padding:8px;border-radius:8px;color:var(--text)}
.att-form button{background:var(--primary);color:var(--text-on-primary);border:0;padding:8px 16px;border-radius:8px;cursor:pointer;font-weight:600;font-size:13px}

.preview-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(96px,1fr));gap:8px;margin-top:8px}
.preview-grid:empty{display:none}
.preview-cell{position:relative;aspect-ratio:1/1;background:var(--surface-alt);border:1px solid var(--border);border-radius:8px;overflow:hidden;display:flex;align-items:center;justify-content:center}
.preview-cell img,.preview-cell video{width:100%;height:100%;object-fit:cover;display:block}
.preview-x{position:absolute;top:4px;right:4px;width:22px;height:22px;border-radius:50%;background:rgba(17,24,39,.7);color:#fff;border:0;cursor:pointer;font-size:12px;display:grid;place-items:center;line-height:1}
.preview-fallback{font-size:11px;color:var(--muted);padding:6px;text-align:center;word-break:break-all}
.att-row{display:flex;gap:8px;margin-top:10px;align-items:center}
.att-pick{background:var(--surface);color:var(--primary);border:1px solid var(--border-strong);border-radius:8px;padding:8px 16px;cursor:pointer;font-weight:600;font-size:13px}
.att-pick:hover{background:var(--primary-soft);color:var(--primary-ink)}
.inline-attachment{display:flex;align-items:center;gap:10px;margin:0 0 9px}.att-files-hidden{display:none}.inline-attachment .att-status{font-size:12px}
.dlg{max-width:600px;width:92%}

.login-page{min-height:100vh;display:flex;flex-direction:column;background:var(--bg)}
.login-main{flex:1;display:grid;place-items:center;padding:32px 20px}
.login-card{width:100%;max-width:420px;background:var(--surface);border:1px solid var(--border);border-radius:14px;box-shadow:var(--shadow);padding:36px 32px;text-align:center}
.login-logo{width:56px;height:56px;margin:0 auto 14px;border-radius:14px;background:linear-gradient(135deg,var(--primary),var(--primary-active));display:grid;place-items:center;color:var(--text-on-primary);font-size:24px;font-weight:800}
.login-card h1{margin:0 0 6px;font-size:22px;color:var(--text)}
.login-card .muted{margin:0}
.login-card form{display:flex;flex-direction:column;gap:12px;margin-top:22px;text-align:left}
.login-card label{display:flex;flex-direction:column;gap:6px;font-size:13px;color:var(--muted)}
.login-card input{padding:10px 12px;font-size:14px}
.login-card button{margin-top:4px;padding:11px 16px;font-size:14px;font-weight:600}
.err{color:var(--danger);font-size:13px;text-align:center}

/* 消息中心：遵循宇壹通系统统一的工作台布局。 */
.message-page{padding-top:4px}
.page-heading{display:flex;align-items:flex-end;justify-content:space-between;gap:24px;padding:10px 0 22px}
.page-heading h1{margin:0;color:var(--text);font-size:26px;line-height:1.2}
.page-heading p{margin:7px 0 0;color:var(--muted);font-size:13px}
.eyebrow{margin:0 0 6px!important;color:var(--primary)!important;font-size:12px!important;font-weight:700;letter-spacing:.06em}
.message-count{min-width:88px;padding:10px 14px;background:var(--primary-soft);border:1px solid var(--border);border-radius:8px;text-align:center;line-height:1.05}
.message-count strong{display:block;color:var(--primary-ink);font-size:20px}.message-count span{font-size:11px;color:var(--muted)}
.message-workspace{display:grid;grid-template-columns:minmax(230px,.48fr) minmax(0,1.52fr);gap:18px;align-items:start}
.message-overview,.message-feed{background:var(--surface);border:1px solid var(--border);border-radius:10px;box-shadow:var(--shadow)}
.message-overview{padding:24px 22px;position:sticky;top:84px}.overview-mark,.empty-mark{width:42px;height:42px;display:grid;place-items:center;border-radius:10px;background:var(--primary-soft);color:var(--primary-ink);font-size:17px;font-weight:800}
.message-overview h2{margin:16px 0 7px;font-size:17px;color:var(--text)}.message-overview p{margin:0;color:var(--muted);font-size:13px;line-height:1.65}
.overview-note{margin-top:18px;padding-top:14px;border-top:1px solid var(--border);color:var(--muted);font-size:12px;line-height:1.65}
.message-feed{overflow:hidden}.feed-title{display:flex;align-items:center;justify-content:space-between;padding:17px 20px;border-bottom:1px solid var(--border)}.feed-title h2{margin:0;color:var(--text);font-size:16px}.feed-title span{color:var(--muted);font-size:12px}
.message-list{display:flex;flex-direction:column;gap:8px}
.message-item{display:flex;flex-direction:column;gap:8px;padding:12px 16px;border:1px solid var(--border);border-radius:10px;background:var(--surface);color:var(--text);text-decoration:none;transition:.12s}
.message-item:last-child{border-bottom:1px solid var(--border)}
.message-item:hover{border-color:var(--primary);background:var(--surface-alt);text-decoration:none;color:var(--text)}
.message-item.is-unread{background:#f8fbff;border-color:var(--primary);border-left:3px solid var(--primary);padding-left:13px}
.message-item.is-read{opacity:.92}
.message-row{display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.message-row-top{justify-content:space-between}
.message-row-bot{gap:9px}
.message-row-bot .mark-read{margin-left:auto}
.message-type{font-size:11px;font-weight:700;padding:3px 8px;border-radius:999px;background:var(--surface-alt);color:var(--muted);flex-shrink:0;white-space:nowrap}
.tag-type-ticket_new{background:var(--primary-soft);color:var(--primary-ink)}
.tag-type-ticket_supplement{background:#fffbeb;color:var(--warning)}
.tag-type-ticket_answered{background:#ecfdf5;color:var(--success)}
.message-actor{font-size:11px;font-weight:700;padding:3px 8px;border-radius:999px;background:var(--primary-soft);color:var(--primary-ink);flex-shrink:0;white-space:nowrap}
.message-content-text{color:var(--text);font-size:13px;line-height:1.5;flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.message-content-text .message-label{color:var(--muted);margin-right:5px}
.message-row time{color:var(--muted);font-size:11.5px;flex-shrink:0}.message-question-preview{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:var(--text);font-size:13px;line-height:1.4;font-weight:700}
.message-item .mark-read{padding:0;border:0;background:transparent;color:var(--primary);font-size:12px;font-weight:600;cursor:pointer;text-decoration:none;flex-shrink:0}
.message-item .mark-read:hover{color:var(--primary-hover);text-decoration:underline}
.message-item .mark-read[disabled]{color:var(--muted);cursor:default;text-decoration:none}
/* messages page: feed-meta + preview + bulk action */
.feed-meta{display:flex;align-items:center;gap:12px}
.message-desc{margin:4px 0 6px !important;font-size:12.5px;color:var(--muted)}
.message-preview{margin:0 0 4px;padding:8px 10px;background:var(--surface-alt);border:1px solid var(--border);border-radius:8px;color:var(--text);font-size:12.5px;line-height:1.5;white-space:pre-wrap;word-break:break-word}
.read-all-btn{padding:4px 12px;border:1px solid var(--primary);background:var(--primary);color:var(--text-on-primary);border-radius:6px;font-size:12px;font-weight:600;cursor:pointer}
.read-all-btn:hover{background:var(--primary-hover);border-color:var(--primary-hover)}
.read-all-btn:disabled{opacity:.55;cursor:default}
.ticket-row .status-tag{flex-shrink:0;font-size:11px;padding:2px 8px;max-width:64px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}

.message-empty{min-height:300px;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:32px;text-align:center}.message-empty h3{margin:14px 0 5px;color:var(--text);font-size:16px}.message-empty p{margin:0;color:var(--muted);font-size:13px}

table{width:100%;border-collapse:collapse;background:var(--surface);border:1px solid var(--border);border-radius:10px;overflow:hidden}
th,td{padding:10px 12px;text-align:left;border-bottom:1px solid var(--border);font-size:13px;color:var(--text)}
th{background:var(--surface-alt);font-weight:600;color:var(--muted)}
tr:last-child td{border-bottom:0}
tr:hover td{background:var(--surface-alt)}

.flash,.alert{padding:10px 14px;border-radius:8px;margin-bottom:12px;font-size:13px;border:1px solid var(--border)}
.flash.success,.alert.success{background:#ECFDF5;color:var(--success);border-color:#A7F3D0}
.flash.warning,.alert.warning{background:#FFFBEB;color:var(--warning);border-color:#FDE68A}
.flash.error,.alert.error,.flash.danger,.alert.danger{background:#FEF2F2;color:var(--danger);border-color:#FECACA}
.flash.info,.alert.info{background:var(--primary-soft);color:var(--primary-ink);border-color:var(--primary-soft)}

code{font-family:ui-monospace,Consolas,monospace}
pre{font-family:ui-monospace,Consolas,monospace;background:var(--surface-alt);border:1px solid var(--border);border-radius:8px;padding:12px;overflow:auto;font-size:12.5px;color:var(--text)}

@media(max-width:980px){.qa-workspace{grid-template-columns:1fr 1fr}.admin-main{grid-column:1/-1}.ask-side,.admin-side{position:static;max-height:none}}
@media(max-width:860px){.message-workspace{grid-template-columns:1fr}.message-overview{position:static}.message-overview{display:grid;grid-template-columns:42px 1fr;column-gap:14px;align-items:center}.message-overview h2{margin:0}.message-overview p{grid-column:2}.overview-note{grid-column:1/-1}}
@media(max-width:680px){header.topbar, .topbar{flex-wrap:wrap}.nav{order:3;width:100%;margin-left:0}.qa-workspace,.admin-layout{grid-template-columns:1fr}.admin-main{grid-column:auto}.admin-side{position:static}.page-heading{align-items:flex-start;flex-direction:column;gap:12px}.message-item{padding:16px 14px}.message-item.is-unread{padding-left:11px}.message-overview{padding:18px}.message-feed{border-radius:8px}}

.timeline-item.kind-question .timeline-body{font-weight:700;font-size:14px;color:var(--text)}

.ticket-head-card{padding:14px 16px;display:flex;flex-direction:column;gap:12px}.ticket-head{display:flex;flex-direction:column;align-items:stretch;gap:8px}.ticket-head-meta-row{display:flex;align-items:center;gap:8px;flex-wrap:wrap;width:100%}.ticket-head-question{font-size:16px;font-weight:700;color:var(--text);line-height:1.6;word-break:break-word;overflow:visible}.ticket-head-images{display:grid;grid-template-columns:repeat(auto-fill,72px);gap:8px;align-items:start}.ticket-head-images .att{width:72px;height:72px;aspect-ratio:1/1;overflow:hidden;border-radius:8px;background:var(--surface-alt);flex:0 0 auto}.ticket-head-images .att img,.ticket-head-images .att video{width:100%;height:100%;object-fit:cover;display:block}.ticket-head-title{margin:0;font-size:16px;font-weight:700;color:var(--text);flex:1;min-width:0}.ticket-head-meta{margin-top:0;margin-left:auto;font-size:11.5px;color:var(--muted);white-space:nowrap}.ticket-id-pill{display:inline-block;padding:3px 10px;border-radius:999px;font-size:12.5px;font-weight:700;background:var(--primary-soft);color:var(--primary-ink);border:1px solid var(--primary)}.ticket-id-pill.big{padding:4px 12px;font-size:13.5px}

/* QA 双板块(待回复 / 已回复),可折叠 */
.qa-sections{display:flex;flex-direction:column;gap:14px;margin-top:6px}
.qa-section-head{margin:0}
.qa-section-toggle{width:100%;display:flex;align-items:center;gap:8px;background:var(--surface-alt);border:1px solid var(--border);border-radius:8px;padding:8px 12px;color:var(--text);font-size:13px;font-weight:600;cursor:pointer;transition:background .12s}
.qa-section-toggle:hover{background:var(--primary-soft);border-color:var(--primary-soft)}
.qa-section-arrow{display:inline-block;font-size:11px;color:var(--muted);transition:transform .15s}
.qa-section[data-collapsed="true"] .qa-section-arrow{transform:rotate(-90deg)}
.qa-section-title{flex:1;text-align:left;color:var(--text)}
.qa-section-count{font-size:11px;font-weight:700;color:var(--muted);background:var(--surface);border:1px solid var(--border);padding:2px 8px;border-radius:999px}
.qa-section[data-collapsed="true"] .qa-section-body{display:none}
.qa-section-body{display:flex;flex-direction:column;gap:6px;margin-top:6px}
.qa-empty{margin:6px 4px;padding:6px 8px;text-align:center}

.unread-badge{display:inline-flex;align-items:center;justify-content:center;min-width:18px;height:18px;padding:0 6px;background:var(--primary);color:var(--text-on-primary);font-size:11px;font-weight:700;border-radius:999px;flex-shrink:0}

.reply-link{background:transparent;border:1px solid var(--primary);color:var(--primary);background:var(--primary-soft);padding:1px 8px;border-radius:999px;font-size:11px;cursor:pointer;flex-shrink:0}.reply-link:hover{background:var(--primary);color:var(--text-on-primary)}.reply-area{margin-top:12px;padding-top:12px;border-top:1px dashed var(--border)}.reply-quote{position:relative;background:var(--surface-alt);border-left:3px solid var(--primary);border-radius:6px;padding:8px 32px 8px 10px;margin-bottom:8px;font-size:12.5px;color:var(--text);cursor:pointer;line-height:1.5;max-height:90px;overflow:hidden}.reply-quote-content{max-height:74px;overflow:hidden;display:-webkit-box;-webkit-line-clamp:3;-webkit-box-orient:vertical}.reply-quote-meta{color:var(--muted);font-size:11px;margin-bottom:3px}.reply-quote-close{position:absolute;right:6px;top:6px;background:transparent;border:0;color:var(--muted);font-size:18px;line-height:1;cursor:pointer;width:22px;height:22px;display:flex;align-items:center;justify-content:center;border-radius:4px}.reply-quote-close:hover{background:var(--surface);color:var(--danger)}.reply-form textarea{width:100%;margin-bottom:8px}.timeline-item:target{background:var(--primary-soft);border-radius:6px;transition:background 1.5s}
.timeline-quote{display:flex;flex-direction:column;gap:2px;width:100%;padding:8px 10px;text-align:left;background:var(--surface);border:1px solid var(--border);border-left:3px solid var(--primary);border-radius:7px;color:var(--text);cursor:pointer}
.timeline-quote:hover{background:var(--primary-soft);border-color:var(--primary)}
.timeline-quote span{font-size:11px;color:var(--muted)}
.timeline-quote strong{font-size:12.5px;font-weight:500;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}

/* ============== 缩略图点击灯箱 (lightbox) ============== */
.lightbox-trigger{cursor:zoom-in;display:block;width:100%;height:100%}
.att img,.att video{cursor:zoom-in}
.lightbox{position:fixed;inset:0;z-index:9000;background:rgba(8,12,20,.78);display:none;align-items:center;justify-content:center;flex-direction:column;padding:24px;box-sizing:border-box;backdrop-filter:blur(4px);-webkit-backdrop-filter:blur(4px)}
.lightbox.open{display:flex}
.lightbox-img{max-width:92vw;max-height:80vh;object-fit:contain;border-radius:10px;background:#0d1117;box-shadow:0 20px 60px rgba(0,0,0,.55);user-select:none;-webkit-user-drag:none}
.lightbox-caption{margin-top:14px;color:#d8dee9;font-size:13px;max-width:90vw;text-align:center;opacity:.85}
.lightbox-counter{margin-top:4px;color:#8a96a8;font-size:12px;opacity:.75}
.lightbox-close,.lightbox-prev,.lightbox-next{position:absolute;background:rgba(17,24,39,.65);color:#fff;border:1px solid rgba(255,255,255,.18);border-radius:50%;width:44px;height:44px;display:grid;place-items:center;cursor:pointer;font-size:22px;line-height:1;transition:backgroundrgba(0,0,0,.2)}
.lightbox-close:hover,.lightbox-prev:hover,.lightbox-next:hover{background:rgba(28,38,60,.9)}
.lightbox-close{top:18px;right:18px}
.lightbox-prev{left:18px;top:50%;transform:translateY(-50%)}
.lightbox-next{right:18px;top:50%;transform:translateY(-50%)}
.lightbox.hidden-nav .lightbox-prev,.lightbox.hidden-nav .lightbox-next{display:none}
.lightbox-cursor{cursor:zoom-out}
.image-preview-dialog{position:fixed;inset:0;display:flex;align-items:center;justify-content:center;box-sizing:border-box;margin:0;width:100vw;height:100vh;max-width:none;max-height:none;padding:0;border:0;border-radius:0;background:transparent;box-shadow:none;overflow:visible}
.image-preview-dialog:not([open]){display:none}
.image-preview-dialog[open]{display:flex}
.image-preview-dialog::backdrop{background:transparent;backdrop-filter:none;-webkit-backdrop-filter:none}
.image-preview-image{display:block;max-width:88vw;max-height:84vh;width:auto;height:auto;object-fit:contain;border-radius:8px;background:transparent;box-shadow:0 12px 36px rgba(0,0,0,.35)}
.image-preview-close{position:absolute;top:10px;right:12px;width:36px;height:36px;border:1px solid rgba(255,255,255,.22);border-radius:50%;background:rgba(17,24,39,.72);color:#fff;font-size:25px;line-height:1;cursor:pointer}
.image-preview-close:hover{background:rgba(28,38,60,.95)}
.image-preview-prev,.image-preview-next{position:absolute;top:50%;transform:translateY(-50%);width:40px;height:52px;border:0;border-radius:8px;background:rgba(17,24,39,.68);color:#fff;font-size:38px;line-height:1;cursor:pointer}
.image-preview-prev{left:6px}.image-preview-next{right:6px}.image-preview-prev:hover,.image-preview-next:hover{background:rgba(28,38,60,.92)}
.image-preview-counter{position:absolute;bottom:8px;left:0;right:0;text-align:center;color:#fff;font-size:12px;text-shadow:0 1px 3px #000}
/* ============== 沟通记录展开/收起 ============== */
.qa-timeline-toggle{margin:10px 0 16px;text-align:center}
.qa-timeline-toggle .btn-link{background:none;border:1px solid var(--border);color:var(--primary);padding:6px 14px;border-radius:18px;cursor:pointer;font-size:13px;line-height:1.4;display:inline-flex;gap:6px;align-items:center;transition:background .15s,border-color .15s}
.qa-timeline-toggle .btn-link:hover{background:var(--primary-soft);border-color:var(--primary)}
.qa-timeline-toggle-hint{color:var(--muted);font-size:12px;margin-left:4px}
/* Keep older timeline entries hidden even if a component rule changes display. */
#qa-timeline .qa-timeline-collapsed[hidden]{display:none !important}

#qa-timeline .qa-timeline-collapsed.is-collapsed{display:none}
/* 知识库行 (kb-row) — 与中间工单清单 ticket-row 风格一致 */
.kb-rows{display:flex;flex-direction:column;gap:6px;margin-top:6px}
.kb-row .t-id{flex:0 0 auto;max-width:120px}
.kb-row .kb-cat-inline{font-size:11px;color:var(--muted);background:var(--surface-alt);border:1px solid var(--border);padding:1px 8px;border-radius:6px;flex-shrink:0;max-width:140px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.kb-row .kb-title-inline{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:13px;color:var(--text);font-weight:500}
.kb-row .kb-source-tag{font-size:11px;flex-shrink:0}
.kb-row.kb-source-manual .kb-source-tag{background:var(--surface-alt);color:var(--muted);border-color:var(--border)}
.kb-row.kb-source-csv_import .kb-source-tag{background:#EFF6FF;color:#1D4ED8;border-color:#BFDBFE}
.kb-row.kb-source-ticket_answer .kb-source-tag{background:#ECFDF5;color:var(--success);border-color:#A7F3D0}
.kb-row:hover .kb-title-inline{color:var(--primary-ink)}


/* ============== 人员 + 时间 右侧灰色气泡（项目.md 锁定规则） ============== */
.t-time-mini{font-size:11.5px;color:var(--muted);font-weight:500;white-space:nowrap;background:transparent;border:0;padding:0;flex-shrink:0}
.ticket-head-meta-right{display:flex;align-items:center;gap:6px;margin-left:auto;flex-wrap:wrap}
.ticket-meta-right{display:flex;align-items:center;gap:6px;margin-left:auto;flex-wrap:wrap;justify-content:flex-end}
.timeline-head-right{display:flex;align-items:center;gap:6px;margin-left:auto;flex-wrap:wrap}

/* ============== 清空全部 按钮 ============== */
.q-clear-btn{margin-top:6px;background:transparent;border:1px solid var(--border);color:var(--muted);border-radius:8px;padding:6px 12px;font-size:12.5px;cursor:pointer;width:100%;text-align:center;transition:background .15s,color .15s,border-color .15s}
.q-clear-btn:hover{background:var(--surface-alt);color:var(--primary);border-color:var(--primary-soft-2)}

/* ============== 搜索结果命中区（紧凑卡片：工单号 + 问题缩略，整卡片可点击） ============== */
.hits{display:flex;flex-direction:column;gap:6px}
.hits>h3{margin:0 0 4px;font-size:14px;font-weight:600;color:var(--text)}
.hit-compact{display:flex;align-items:center;gap:8px;padding:8px 12px;background:var(--surface-alt);border:1px solid var(--border);border-radius:8px;text-decoration:none;color:var(--text);transition:background .15s,border-color .15s;cursor:pointer}
.hit-compact:hover{background:var(--primary-soft);border-color:var(--primary-soft-2);text-decoration:none;color:var(--text)}
.hit-compact-id{flex:0 0 auto;font-size:12.5px;font-weight:700;color:var(--primary);font-variant-numeric:tabular-nums;min-width:0}
.hit-compact-problem{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:13px;color:var(--text)}
.hit-compact:hover .hit-compact-problem{color:var(--primary-ink)}
.hit-ai{margin-top:6px;padding:8px 10px;background:#f1f5f9;border:1px solid var(--border);border-radius:8px;font-size:12.5px;line-height:1.55}



/* ============== AI 回答框（绿色底 + 底部提示「AI 生成仅供参考」） ============== */
.q-ai{margin-top:8px;padding:10px 12px;background:#ECFDF5;border:1px solid #A7F3D0;border-radius:10px;display:flex;flex-direction:column;gap:6px}
.q-ai[hidden]{display:none}
.q-ai-body{font-size:12.5px;line-height:1.6;color:#065F46;white-space:pre-wrap;word-break:break-word}
.q-ai-body strong{color:#064E3B}
.q-ai-foot{font-size:11px;color:#047857;text-align:right;letter-spacing:.2px;opacity:.85}

/* ============== textarea 自动拉高（默认 1 行高，换行自适应） ============== */
textarea.auto-grow{min-height:36px;max-height:240px;resize:none;overflow-y:auto;line-height:1.5;font-family:inherit;font-size:13px;box-sizing:border-box;width:100%;display:block}

/* Static answer box */
.q-ai{margin-top:14px;padding:12px 14px;background:#eff6ff;border:1px solid rgba(37,99,235,.24);border-radius:10px;color:#0f172a}
.q-ai-body{line-height:1.7;white-space:pre-wrap;word-break:break-word}
.q-ai-foot{margin-top:8px;color:#64748b;font-size:12px}

 .product-input-wrap { position: relative; display: flex; align-items: center; }
 .product-input-wrap input { flex: 1; }
 .product-valid { color: #16a34a; font-size: 1.25rem; font-weight: 700; margin-left: 8px; }
 .product-options { position: absolute; top: calc(100% + 4px); left: 0; right: 0; z-index: 40; display: grid; gap: 4px; max-height: 220px; overflow-y: auto; padding: 4px; border: 1px solid #dbe5f0; border-radius: 6px; background: #fff; box-shadow: 0 8px 24px rgba(15,23,42,.14); }
 .product-option { display: flex; justify-content: flex-start; gap: 12px; width: 100%; padding: 8px 10px; text-align: left; color: #111827; border: 1px solid #dbe5f0; border-radius: 6px; background: #fff; cursor: pointer; }
 .product-option:hover { border-color: #2563eb; background: #eff6ff; }
 .product-option strong, .product-option span { color: #111827; text-align: left; }
 .product-status { color: #b45309; font-size: .82rem; margin-top: 5px; }

/* 工单列表备注标记与悬停预览 */
.ticket-row{overflow:visible;position:relative}
.ticket-note-indicator{position:relative;display:inline-flex;align-items:center;justify-content:center;flex:0 0 auto;min-width:22px;height:auto;padding:3px 10px;border:1px solid #2563eb;border-radius:999px;background:#eff6ff;color:#2563eb;font-size:12.5px;font-weight:700;line-height:1.4;cursor:help;z-index:3}
.ticket-note-indicator:focus-visible{outline:2px solid #93c5fd;outline-offset:2px}
.ticket-note-popover{position:fixed;z-index:2147483647;display:grid;gap:8px;width:min(330px,calc(100vw - 48px));padding:10px 12px;border:1px solid #bfdbfe;border-radius:9px;background:#fff;color:var(--text);box-shadow:0 8px 24px rgba(30,64,175,.18);font-size:12px;line-height:1.45;text-align:left;opacity:0;visibility:hidden;transform:translateY(-4px);transition:opacity .12s,transform .12s,visibility .12s;pointer-events:none}
.ticket-note-popover.is-open{opacity:1;visibility:visible;transform:translateY(0);pointer-events:auto}
.ticket-note-popover-title{color:#1d4ed8;font-size:12px}
.ticket-note-preview{display:grid;gap:3px;padding-top:7px;border-top:1px solid #e5eefc;white-space:normal;word-break:break-word}
.ticket-note-preview-text{color:var(--text);white-space:pre-wrap}
.ticket-note-preview-meta{color:#6b8fc5;font-size:11px}
.ticket-search input{flex:1 1 auto;width:0}
.ticket-search{display:grid;grid-template-columns:minmax(0,1fr) auto auto;min-width:0;width:100%;box-sizing:border-box}
.ticket-search input{width:100%;min-width:0}
.ticket-search-filter{flex:0 0 92px;width:92px;min-width:92px;box-sizing:border-box;position:relative;padding:0 18px 0 8px;border:1px solid var(--border);border-radius:7px;background:var(--surface);color:var(--muted);font:inherit;font-size:12px;cursor:pointer}.ticket-search-filter:focus{outline:2px solid color-mix(in srgb,var(--primary) 32%,transparent);outline-offset:1px;border-color:var(--primary)}
@media(max-width:420px){.ticket-search-filter{min-width:82px;padding-left:8px;padding-right:20px}.ticket-search button{padding:0 8px}}